Ace Matthews
IT Technician
Profile
A+ Certified IT Technician experienced in support, troubleshooting, and repair.
Employment
HelloTech
Technician
Chicagoland and Northern IndianaJanuary 2019 - Current
In-home consumer tech support. Installation, troubleshooting, repairs and maintenance of Windows computers, Macintosh computers, Android devices, iOS devices, printers, scanners, external hard drives, monitors, modems, routers, smart home devices, AV equipment, and security cameras. Setup, troubleshooting, and repair of LANs
Instacart
Full Service Shopper
(Personal Shopper and Delivery Driver)Chicagoland and Northern Indiana
October 2018 - Current
Provide customer service via phone, text chat, and in person. Utilize time management skills to ensure all deliveries are made on time. Utilize attention to detail to ensure purchase of the exact items customers request. Utilize critical thinking skills to find replacements when an item is unavailable.
Time Warner Cable
Tech Support
2007 - 2008
Provided ISP technical support over the phone. Remote troubleshooting of Windows computers, Macintosh Computers, routers, modems, and VoIP phones.
Certification
CompTIA A+ Certified
COMP001006772727
Issued April 2008. No expiration date.
Currently working towards Network+ certification
Ace Matthews— mail@acematthews — (219) - 256-5309